Fabiusco
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- 28 Dic 2012
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A project I'm backing just succeeded and my pledge was declined. What do I do?io carico domani, non voglio rischiare![]()
If your pledge was declined, just log in to Kickstarter and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing your payment method. We'll also send you an email every 48 hours with a direct link to correct the issue. But don't delay: backers have 7 days to resolve payment issues before they're dropped from the project. We'll also automatically retry your pledge at the end of this timeframe.
Here are things to look into:
1. Check that you've entered valid card or account numbers and the correct expiration date. Make sure the card hasn't expired.
2. Confirm that your billing address and phone number are correct.
3. Make sure you haven't exceeded the credit limit on your payment method.
If everything checks out, it's possible your bank put a hold on the charge. Please contact your bank to authorize the pledge. Once you've cleared up any issues with your bank or card, you'll still need to follow the "Fix Payment" link to retry your pledge.